Productivity and Efficiency Case Study

Summary
Client presented with high level of frustration of not being able to generate consistent and reliable results in her business, through her team. Impacts were felt in sales, marketing, operations, program delivery and finances. Turnover within the business was high with team members often expressing feelings of overwhelm and stress.

The client was seeking to understand how to get better results from her team in order to drive higher levels of productivity, efficiency and replicability across key areas of her business.

Client Context
Industry: Education and training
Turnover: $13M
Team Size: Team of 17

ChallengeLack of consistency, efficiency and replicability

ApproachProfiling
One on one mentoring
Group workshops
Individual development plans

OutcomeHigher levels of customer satisfaction
Reduction in invoicing errors
Improved financial practices
Efficiency gains across sales, marketing and program delivery

Data Insights

Diagnostics utilised

  • Thought Code® Individual Profile
Profiling uncovered that the business owner was misaligned in their perceived vs actual capability in thinking. This led the business owner to over-emphasise their capability to grow the business and create leverage, over-utilise their capability to be direct, be competitive, and win at all costs and revealed a lack of capability to build structure, order, automation, process, systems and operate via rules.

Strong Capability around…

  • Command skills
  • Driving results
  • Self promotion
  • Standing alone
  • Competitiveness
  • Embracing change and chaos
  • Entrepreneurial orientation
  • Standards of excellence
Capability overlooked or underutilised…

  • Patience and compassion
  • Empowering and developing others
  • Process management
  • Managing through systems
  • Integrity and trust
  • Ethics and values
  • Peer relationships and team chemistry

Approach

Worked with representatives of her team that had strong capability around structure, order, process, and consequential thinking to implement processes and systems that would help build consistency and replicability across core business operations.

Provided challenging, supportive and insightful one on one mentoring to the business owner to enable her to action blind spots in her leadership and management capability and approach.

Outcome

Higher levels of customer satisfaction and decreased complaints due to greater consistency in customer service and program delivery.

Invoicing errors reduced by 15% due to more accurate and tighter financial control processes resulting in thousands of savings per month in reduced time wastage.

Efficiency gains across sales and marketing and program delivery resulting in reduced costs associated with sales and marketing and training printing, mailouts, promotional materials and so on.

Reduced levels of turnover due to burn out, stress and overwhelm decreasing.

Lasting, Transformational Change Begins With the Way We Think

Join the growing community of business coaches and consultants who are cracking the thought code to empower their clients to shift their thinking. You too can help your clients develop their thinking capabilities to overcome obstacles and achieve their personal goals for meaningful, long-term change.

I’m Ready to Crack the Code

Lasting, Transformational Change Begins With the Way We Think

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