Trust and Engagement Case Study

Summary
Client presented with challenges and issues specifically around levels of disengagement and siloed thinking across all levels of management. This was causing issues around team work, communication, productivity and efficiency. The business was not operating as a cohesive unit rather as separate units seeking to achieve their own agenda.

The client was seeking to understand what they needed to do to develop higher levels of trust across the entire management team in order to work more collaboratively towards a common agreed outcome.

Client Context
Industry: Commercial Transportation
Turnover: $150M
Team Size: Management team of 25

ChallengeLow levels of trust, collaboration and engagement

ApproachProfiling
Strategic sessions
Team development workshops
Individual development plans
One on one mentoring

OutcomeMutual accountability set as a standard
Communication improvements
Increased engagement levels
Alignment towards an agreed common outcome

Data Insights

Diagnostics utilised

  • Thought Code® Individual Profile
  • Thought Code® Team Profile
  • Thought Code® Organisation Profile
  • Thought Code® Capability Matrix
Profiling uncovered diversity of thought and behaviour present in the team which was not being utilised appropriately. Maladaptive behaviours had been established at all levels of management as a way of protecting self and achieving individual agendas.

The poor communication skills, emotional intelligence skills, and social agility skills were preventing the team from being able to present their opinions in a way that was being heard by others resulting in a lack of buy-in around key messages, frustration within the team, and a decreased ability of the leaders to influence the broader team.

Strong Capability around…

  • Driving outcomes
  • Establishing workable plans
  • Prioritising time and actions
  • Utilising metrics and measurement to drive results
  • Care for self
  • Being action oriented
  • Self promotion
Capability overlooked or underutilised…

  • Approachability and care for others
  • Effective listening/li>
  • Peer relationships and team chemistry
  • Mentoring and coaching practices
  • Humility and vulnerability
  • Personal learning
  • Developing and empowering others

Approach

Worked with leaders both in a one-on-one capacity and group discussions providing insight, awareness, challenge and support to unblock barriers in their thinking that was preventing them from being flexible and adaptive in their approach.

Created and implemented a series of interactive workshops designed to target and unlock specific capability. These workshops involved elements or pre or post work to ensure principles learnt could be successful embedded and actioned.

Outcome

Interactive workshops, one on one support and group discussions resulted in the following capability improvements supported by anecdotal evidence:

40.3%
perceived improvement in
communication

36.8%
perceived improvement in
stress management

34.7%
perceived improvement in
conflict management

37.4%
perceived improvement in
developing self and others

33.2%
perceived improvement in
influencing others

39.7%
perceived improvement in
giving and receiving feedback

32.6%
perceived improvement in
driving vision and purpose

Lasting, Transformational Change Begins With the Way We Think

Join the growing community of business coaches and consultants who are cracking the thought code to empower their clients to shift their thinking. You too can help your clients develop their thinking capabilities to overcome obstacles and achieve their personal goals for meaningful, long-term change.

I’m Ready to Crack the Code

Lasting, Transformational Change Begins With the Way We Think

We only send you awesome stuff =)
Privacy Policy
Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, Use Live Chat, Open a Support Ticket or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.